The purpose of this case study was to revitalize tried and tested student support practices in open distance learning at the University of South Africa (UNISA) which is a Comprehensive Open Distance Electronic Learning (CODEL) institution. The approach involved a review of the literature on student support practices. The study found that UNISA had a range of support practices that were effective but needed to be improved and better integrated. The study recommended that UNISA implement an integrated student support model that is responsive to students' needs, enhances student engagement, and enables students to succeed in their academic pursuits. The study concluded that UNISA should leverage its existing student support practices, such as tutoring and mentoring, while also implementing new initiatives, such as a student success center and an online support portal, to provide comprehensive and accessible student support services.

Authors:
Stephina Modiegi Ntsoane, University of South Africa, South Africa

About the Presenter(s)
Mrs Modiegi Ntsoane, Lecturer in the Department of Political Sciences, PhD Candidate, University of South Africa.

See this presentation on the full schedule – Saturday Schedule

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