Productivity and efficient resource management are crucial for the success of educational institutions. This paper presents findings from an action research study aimed at identifying non-value-adding activities conducted by Heads of Departments (HODs) as part of their daily routine within an educational institute. A mixed-methods approach encompassing interviews, questionnaires, and focus group discussions was used to collect data from HODs and administrative staff members in a 3rd level public sector educational institute in Ireland.
Employing a triangular research methodology, the study commenced with semi-structured interviews of HODs to gather foundational data on their daily engagements. Subsequently, a tailored questionnaire was formulated to delve deeper into each activity highlighted by the HODs. Further analysis was conducted through focused group discussion, a scoring model was used to rank activities based on their perceived value-addition and time consumption.
The research discovered various necessary non-value-added activities such as inefficient document flow, unnecessary approvals, and the absence of standard operating procedures, consuming a significant portion of the HOD's time. Iterative cycles of observation, reflection, and collaborative problem-solving were used to identify specific tasks and processes that could be optimized to enhance overall performance.
By shedding light on non-value-adding activities, this study provides actionable recommendations for HODs and administration staff to drive positive change within the institution. Adopting an action research methodology not only identifies inefficiencies but also fosters a culture of continuous improvement and innovation among the HODs.

Authors:
Shazray Khan, Atlantic Technological University - Galway, Ireland
Aurora Dimache, Atlantic Technological University - Galway, Ireland
David Gorman, Atlantic Technological University - Galway, Ireland
Carine Gachon, Atlantic Technological University - Galway, Ireland

About the Presenter(s)
Shazray Khan is an accomplished and forward-thinking industrial engineer specializing in Lean Six Sigma methodologies.
Currently, She is doing a Master's by research in Industrial Engineering from Atlantic Technological University - Ireland.

Connect on Linkedin
http://www.linkedin.com/in/shazray-khan-ms-34948189/

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