Over the past few decades, design has emerged as a viable pathway towards innovation in the public sector. Governments globally now understand how various dimensions of design such as design thinking, approaches, tools and methods such as user-centered and human-centered design as well as new practice areas including service design and user experience (UX/UI) design, can benefit systems, policies, programs, organizational culture and management structures. In this multi-disciplinary area where design’s identity and role continues to evolve and the problems governments face are becoming more complex, uncertain and dreadful, clarity with respect to existing and emerging design capabilities and how they can potentially interrelate to support governments business objectives is beneficial. This paper proposes a design-in-government capability model to improve understanding and facilitate alignment of the various organizational functions, outcomes, expertise, knowledge, behaviors and activities at play. The benefits to government include enhanced decision-making, reduced risks and pathways towards innovative outcomes relevant for the existential times we now operate in. The model also acts as a framework to examine the continued evolution of the novel practice area of design-in-government.

Authors:
Rhonda Geraghty, Ontario College of Art and Design University, Canada

About the Presenter(s)
Dr. Geraghty is currently a lecturer in design research and strategic foresight and innovation at the Ontario College of Art and Design University (OCADU) in Toronto, Canada. She also works with the Government of Ontario, Canada as a Special Advisor.

Connect on Linkedin
https://www.linkedin.com/in/rhonda-geraghty-phd-frsa-20361411

See this presentation on the full schedule – Friday Schedule

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